FAQ

Q: I lost the CD that came with my printer/scanner/all-in-one. How do I get another one?

A: You can find Epson drivers on the Epson website. Visit www.epson.com and look for the device driver for your computer operating system. This should allow you to print.

You may also contact your local Epson technical support office to request a replacement CD. There may be extra charges associated with the replacement CD.

For example in North America, you may call the following numbers for consumer product support:

In USA: 562-272-4367
In Canada: 905-709-9475

For pro-graphics support, you may call the following number:

In USA and Canada: 562-276-1305

If your product is still under warranty in the US and Canada, you can call 888-377-6611.

In Australia, you may call or e-mail EPSON Support at:

Phone # 1300 361 054 (8:30AM - 6:00PM Monday - Friday EST)
E-mail: support@epson.com.au

Q: Where can I get programming information for my Epson dot matrix or POS (receipt) printer.

A: All inquiries should be directed to http://www.epsonexpert.com/login

For Australian developers, please call 1300-304-767 for assistance.

Q) Should I request a Programming Guide if I'm a novice programmer who would like to write an ink jet printer driver?

Ink jet printer driver development is quite complex. You should have competency in areas such as operating system controls, interface protocol programming, image processing methodologies, quality enhancement techniques and lastly the printer control language.

The Programming Guide explains the printer language, but it is only one part of the knowledge you will need to develop a printer driver for an ink jet printer.

Q) Where can I get information for my Epson printers and/or scanners?

Complete the Web Inquiry Page at: http://www.epsondevelopers.com/home/contact