FAQ

Q: I lost the CD that came with my printer. How do I get another one?

A: You can find Epson printer drivers on the Epson website. Visit www.epson.com and look for the device driver for your computer operating system. This should allow you to print.

You may also contact your local Epson technical support office to request a replacement CD. There may be extra charges associated with the replacement CD.

For example in North America, you may call the following numbers for consumer product support:

In USA: 562-272-4367
In Canada: 905-709-9475

For pro-graphics support, you may call the following number:

In USA and Canada: 562-276-1305

If your product is still under warranty in the US and Canada, you can call 888-377-6611.

In Australia, you may call or e-mail EPSON Support at:

Phone # 1300 361 054 (8:30AM - 6:00PM Monday - Friday EST)
E-mail: support@epson.com.au

Q: I need a manual of ESC/POS commands because my application needs to send commands directly to the Epson receipt printer.

A: Contact your local Epson technical support office for assistance.

In the US, visit the following sites for EPSON POS product support.

1. POS product main site: http://pos.epson.com
2. POS developer program: http://pos.epson.com/developers/index.htm - (EpsonExpert Strategic Developer Program.)

For Australian developers, please call 1300-304-767 for assistance.

Q: Where do I find Vista drivers for my Epson device?

You can find Vista drivers for your Epson device at Epson's website.

1. Go to www.epson.com
2. Select your local website.
3. Find the driver download section
4. Find the Vista driver for your device.

If you cannot locate your device, please check back as we are continually posting drivers on the website.

Q) Should I request a Programming Guide if I'm a novice programmer who would like to write an ink jet printer driver?

Ink jet printer driver development is quite complex. You should have competency in areas such as operating system controls, interface protocol programming, image processing methodologies, quality enhancement techniques and lastly the printer control language.

Programming Guide explains the printer language, but it is only one part of the knowledge you will need to develop a printer driver for an ink jet printer.

Q) How to I get a Programming Guide to write a device driver?

Complete the Web Inquiry Page at this web page: http://www.epsondevelopers.com/home/contact